SA Armstrong manufactures fluid-flow pumps and heat exchangers for a variety of residential, industrial and commercial markets. Armstrong’s quotation process was expensive, requiring engineers and account sales representatives to spend time on tasks not related to their job-functions.

Konverge’s solution slashed the time to prepare a quotation from weeks to hours. And because the solution involved the clients more intimately in the process, Armstrong now wins 35% more of its quotations.

Getronics is one of the largest European Computer Service organizations. Getronics Canada hired Konverge to help streamline its Service Call process.

Using our Collaborative Software Development Process, Konverge and Getronics formed a cross-functional team to analyze the problem and design a new solution.

The new service-call booking process is a web-based solution which automates workflows to all involved parties with one single click. This provides almost instant client approvals. By enabling field technicians to login and accept service calls, instead of forcing the call center to dispatch them, the entire process is much faster, too.

Using the new software solution, Getronics reduced its call centre staff by 50%!

As a periodical and book supplier, The News Group distributes more than 4500 different magazines and well over 10,000 book titles. The company prides itself on delivering excellent service with category management, merchandising, and first-to-market products.

Our team designed and developed an innovative Real-Time software and hardware solution that allows TNG to use historical, geographical and other factors to design and configure magazine racks uniquely tailored for each retail client.

As a result of installing the new racks, TNG’s revenues rose by 25% across the supply chain!