Case Studies

As part of a professional services firm, Heenan Blaikie’s Marketing Department is responsible for executing a great number of projects throughout the year. While Heenan Blaikie had already invested in Microsoft SharePoint Foundation 2010, the problem was where to start, and how to ensure proper adoption across the entire Marketing team?

The konverge team conducted an a comprehensive analysis of the people and processes in place in the Marketing Department including interviews with the key stakeholders and an analysis of the current processes. Special attention was paid to Information Architecture and Governance. Konverge delivered a Key Findings Report, Information Architecture overview, Governance Plan, Wireframes, and Design Concepts.

As a result of Konverge's SharePoint Assessment, Heenan Blaike has a plan for success for their SharePoint implementation.

As a periodical and book supplier, The News Group distributes more than 4500 different magazines and well over 10,000 book titles. The company prides itself on delivering excellent service with category management, merchandising, and first-to-market products.

Our team designed and developed an innovative Real-Time software and hardware solution that allows TNG to use historical, geographical and other factors to design and configure magazine racks uniquely tailored for each retail client.

As a result of installing the new racks, TNG’s revenues rose by 25% across the supply chain!

SA Armstrong manufactures fluid-flow pumps and heat exchangers for a variety of residential, industrial and commercial markets. Armstrong’s quotation process was expensive, requiring engineers and account sales representatives to spend time on tasks not related to their job-functions.

Konverge’s solution slashed the time to prepare a quotation from weeks to hours. And because the solution involved the clients more intimately in the process, Armstrong now wins 35% more of its quotations.

Robert Bosch GMBH is one of the largest manufacturers of automotive parts in Europe. Responding to customer requests for quotes (RFQs) was a time consuming task which involved various representatives from engineering, manufacturing plants, sales and individual product managers in various locations.

Using our Collaborative Software Development Process, we identified clots in the quotation workflow and created a web application which optimized collaboration among plants and offices worldwide.

As a result, Bosch reduced its RFQ response time from 30 days to just 6 days!

HrDownloads provides small and medium sized business with powerful tool to manage human captial.

Using our Collaborative Software Development Process, Konverge and HRDownloads developed a Human Resources Information System targeted towards small amd mid sized companies. The system solved a common problem for these companies: they often had problems implementing a Human Resources System because they either could not come up with the money to buy it, did not have the infrastructure to install ir, or simply could not afford the time to learn and implement complex systems and procedures.

The solution is powerful, affordable and easy to use

HMV has over 75 years of music retailing history. With 559 stores worldwide, HMV is a large company with 1000's of employees.

The process of employee appraisal reviews was a tedious process that took 3-5 days to complete per employee. The effort and man power for this task was astounding with so many employees to review.

Our Team created a PAR (Performance Appraisal Review) system which was quickly adopted by HMV management and executives, accelerating the employee review process.

Getronics is one of the largest European Computer Service organizations. Getronics Canada hired Konverge to help streamline its Service Call process.

Using our Collaborative Software Development Process, Konverge and Getronics formed a cross-functional team to analyze the problem and design a new solution.

The new service-call booking process is a web-based solution which automates workflows to all involved parties with one single click. This provides almost instant client approvals. By enabling field technicians to login and accept service calls, instead of forcing the call center to dispatch them, the entire process is much faster, too.

Using the new software solution, Getronics reduced its call centre staff by 50%!