Empowering Internal Collaboration Through a Custom Portal - Shopper's Drug Mart
The Challenge
A national healthcare service provider was struggling with siloed communication, paper-based forms, and decentralized content management. They needed a secure, user-friendly intranet portal to:
Key pain points included:
- Streamline vacation and expense approval workflows
- Centralize document libraries and HR resources
- Improve internal communication across 13 departments
- Reduce manual administrative overhead
With no existing infrastructure in place, the client required end-to-end deployment, including permissions, site branding, content structure, and staff training.
Expense Approvals
Central Document Library
Improve Internal Communication
The Solution
Konverge developed and deployed intranet platform, fully customized to the organization’s internal needs. The implementation included:
- Departmental landing pages: Consistent templates for 13 departments with easy-to-update content blocks
- Forms automation: Custom workflows for vacation requests and expense reporting
- Interactive tools: Events calendar, announcements, organizational chart, and staff directory
- Secure permissions: Role-based access using Active Directory integration
- Training & support: Admin and trainer sessions, plus robust documentation
Key Features:
- Public-facing microsite powered by SharePoint content management
- Managed picture directory of staff and new hires
- Integration of departmental SOPs, HR forms, policies, and benefits documents
- Reporting and dashboard visualizations
- Training and procurement resources
Document Integration
Reporting & Dashboards
Training Resources
Business Outcomes
- Significantly reduced time spent on form processing and approvals
- Enabled consistent communication and knowledge sharing across teams
- Centralized access to critical documents and employee resources
- Improved employee onboarding and internal transparency
Why It Matters
Digital transformation begins with internal alignment. This organization laid the groundwork for better service delivery, compliance, and employee satisfaction by centralizing operations and workflows through a tailored intranet.
“When internal operations run smoothly, it reflects in patient care and compliance. This project showed how strategic Intranet use can bring clarity, speed, and structure to complex organizations.”
— Sonia Couto, Managing Director, Konverge Digital Solutions
Get In Touch
Let’s Set your Direction
Start Your Growth
Get In Touch
Let’s Set your Direction
Start Your Growth