Automating Humanitarian Matching Workflows for Refugee Support - RSTP
The Challenge
A nonprofit organization responsible for connecting displaced individuals with eligible sponsors relied on outdated tools and manual workflows. Managing matches between participants and sponsors through spreadsheets and emails led to inefficiencies, a lack of real-time visibility, and an increased administrative burden.
They needed a secure, centralized digital platform that could:
Key pain points included:
- Manage complex matching logic with configurable criteria
- Track application status and changes across user roles
- Support multilingual access and real-time updates
- Provide audit-ready reporting and operational transparency
Complex Matching Logic
Multi-Lingual Access
Audit-Ready Reporting
The Solution
Konverge developed a robust, web-based matching application tailored to the nonprofit’s unique program requirements:
- Dynamic matching engine: Configurable logic to match participants and sponsors based on availability, preferences, and eligibility
- Role-based user management: Admin, sponsor organization, and program support users with distinct permissions
- Real-time dashboards: Visual representation of match activity and application statuses
- Audit logs and exports: Downloadable match reports and activity histories for compliance and review
- Security-first architecture: HTTPS encryption, session management, and secure hosting
Key Features:
- Sponsor and participant profile management
- Intelligent match recommendations and manual override tools
- Email notifications and activity logs
- Application tracking with lifecycle stages
- Bilingual interface (English/French)
Notifications & Activity Logs
Intelligent Matching
Application Tracking
Business Outcomes
- Accelerated match-making from days to minutes
- Reduced manual entry and eliminated spreadsheet errors
- Empowered staff to focus on human support over admin tasks
- Provided full traceability and reporting for accountability and compliance
Why It Matters
“When we build platforms like this, it’s not just about technology, it’s about making a meaningful impact. By automating complex processes, we help our clients spend less time managing data and more time delivering on their mission.”
— Sonia Couto, Managing Director, Konverge Digital Solutions
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