There are several ways to measure the success of your Intranet within your company. I am sure you have read about several ways to do it. But there is a very simple test that you can do too. See that new guy on the corner of your office? Maybe he has been around for two weeks or two months. He is a golden opportunity for the evaluation of your Intranet and you could approach him in a casual coffee talk with one of the following questions:
• When you started here, were you informed about our Intranet?
• Do you know where to find in our Intranet all the stuff that you need for your work?
• Has our Intranet been a key factor in your learning about the company?
If the new guy wasn’t even informed about our Intranet and how to use it to learn about his new job, then we have a lot of work to do. If, on the other hand, he says he was trained on our site and how to access information, what to find where and how to use it, then we are on right track, but we can still ask him about tips for improvement. A key success factor in hiring a new employee is the “Talent to Market.” This refers to the time that it takes a new person to learn all he needs about our company to be productive. Our internal portal can help to dramatically decrease the Talent to Market time, if used correctly.
Some things we may want to evaluate include:
• Do the new personnel know where our Intranet is?
• Were they given access to it?
• Were they trained on how to use it?
• Is the information on our Portal useful and up to date?
• How soon does it take for our new people to start contributing with their own content to our Intranet?
• Was there anything that you needed (documents, forms, calendars, phone lists) that you found somewhere else and not in the Intranet?
A new person can bring new light to old problems and this is not an opportunity to be missed.