Custom Dispatch and Order Management System for a Trucking Business - Campbell Enterprises
The Challenge
A regional trucking company managing temperature-controlled freight handled dispatching and order tracking through spreadsheets, phone calls, and paper records. This approach limited their ability to scale, created inefficiencies, and left too much room for human error.
They needed a digital platform to:
Key pain points included:
- Streamline dispatching and order assignment
- Track trucks, drivers, and customer deliveries
- Generate quotes, invoices, and POD documentation
- Provide real-time visibility into delivery workflows
Lack of Visibility
No Truck Tracking
Manual Quote Generation
The Solution
Konverge developed a web-based dispatch and order management application explicitly tailored to the client’s logistics workflows. Designed for both back-office and field operations, the system delivered:
- Dispatch board: Visual assignment tool for trucks, drivers, and routes
- Order entry and tracking: Including quote generation and pickup/delivery status
- Driver module: Enables field agents to view assignments, submit PODs, and update statuses
- Customer module: Allows customers to view real-time order updates and download documentation
- Admin tools: Manage users, billing, reporting, and document templates
Key Features:
- Responsive interface accessible via desktop and tablet
- POD upload with signature capture and time stamping
- Real-time order board with colour-coded status indicators
- Quote-to-invoice workflow integration
- Configurable tax, surcharge, and pricing models
Responsive Interface
Real-Time Order Board
Quote-to-Invoice Automated Workflow
Business Outcomes
- Centralized all dispatching, invoicing, and document management
- Reduced dispatching time and improved order accuracy
- Increased customer satisfaction with real-time visibility and self-service
- Positioned the client to scale with more drivers and locations
Why It Matters
Freight operations demand clarity, speed, and control. This project is an excellent example of how a well-designed custom solution can replace fragmented tools and empower growth.
“Logistics is a fast-moving industry—your tools should keep up. With this build, we gave dispatchers, drivers, and customers everything they needed, in one place.”
— Sonia Couto, Managing Director, Konverge Digital Solutions
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Let’s Set your Direction
Start Your Growth