Rebuilding a Municipal Parking Permit System for Reliability and Mobility - Authorized Parking
The Challenge
A company managing residential and commercial parking permits was operating a legacy permit system that had become outdated and difficult to maintain. It lacked support for modern user expectations, especially mobile responsiveness. The system’s codebase was fragile and undocumented, and failed to align with the company’s growth strategy.
Objectives included:
Key pain points included:
- Rewriting the system for long-term scalability and support
- Creating a fully responsive UI for use on mobile devices
- Maintaining existing functionality while improving performance and usability
- Integrating with an existing IVR phone system
Future Scalability
Mobile Compatibility
Lack of IVR Integration
The Solution
Konverge led a complete rewrite of the permit system using modern technologies, including .NET, MVC4, and SQL Server. The solution included:
- Admin Portal: For managing users, permits, and reporting
- Customer Portal: Optimized for mobile to allow self-service permit applications
- System Documentation: A new System Requirements Specification (SRS) created upfront
- Testing Framework: Robust test cases and QA cycle preceding launch
- IVR Integration: Rebuilt logic to integrate with existing phone-based services
Key Features:
- Fully responsive web interface for permit applications and renewals
- Role-based access controls and audit logging
- Scalable architecture supporting growth and change requests
- 60-day post-launch warranty and ongoing maintenance options
Fully Responsive Web Interface
Role-Based Access
Scalable Architecture
Business Outcomes
- Fully responsive web interface for permit applications and renewals
- Role-based access controls and audit logging
- Scalable architecture supporting growth and change requests
- 60-day post-launch warranty and ongoing maintenance options
Why It Matters
“Legacy rewrites aren’t just upgrades, they’re reinforcements for business-critical systems. We make sure our clients move forward with confidence and clarity.”
— Sonia Couto, Managing Director, Konverge Digital Solutions
Let’s Set your Direction
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Let’s Set your Direction
Start Your Growth